Terms & conditions

Last updated: 29 October 2026

The programme

Euro Mall Rewards is Euro Mall's free loyalty programme in Jordan. You earn points at participating Euro Mall stores and turn them into discount vouchers in the app.
Euro Mall runs the programme. Our technology partner JoSequal built the app and operates it for us.
Please read these terms with our privacy policy.

Joining

You join by signing in to the app with your mobile number and the one-time code we send by SMS. By continuing on the sign-in screen, you accept these terms.
You can also collect points before you sign in, by choosing to give your mobile number at a participating till, where a notice points to these terms and our privacy policy. These terms then apply from the first purchase recorded with that number, and we keep your points for you until you sign in.

Who can join

The programme is for individuals aged 18 or over, for personal use, with a Jordanian mobile number (+962 77, 78 or 79).
One account per person, and one account per mobile number.
It is available in Jordan only.

Your account

Never share your sign-in code. Anyone with your phone or code can use your account.
You can be signed in on one phone at a time. Signing in on a new phone signs you out of the old one.
Tell us straight away if you lose your phone or SIM card, or stop using your number. Customer service can move your account to a new number.
Older versions of the app may stop working, so keep it updated.

Earning points

Give your mobile number at the till before you pay at a participating store (the app lists them).
You earn 1 point for every whole 1 JD you actually pay, after any discounts and vouchers: 45.750 JD earns 45 points.
You can earn up to 500 points per purchase and up to 1,000 points per day (Jordan time). The daily limit counts purchases on the day the till sends them to us, and points above either limit are not added later.
Points usually appear shortly after you pay. A purchase that a till sends us more than 30 days after the sale, or a single purchase above 5,000 JD, cannot be recorded automatically.
If points are missing, contact us with your receipt and we will check.

Returns and corrections

If you return a purchase, we deduct from your balance the points it earned, in proportion to the refund. If your balance is too low to cover them (for example, because you have already spent them), we deduct only what is left, so your balance goes down to zero, never below. Returns also reduce the points that count toward your tier.
If points are added or deducted by mistake, we will correct your balance. Corrections appear in your history as "Points adjustment".

Your points

Points are personal. They have no cash value, and cannot be bought, sold, transferred to another person or exchanged for money.
Points do not expire under the current rules. If we ever introduce an expiry, we will announce it at least 30 days ahead, and it will count only from the date of the change.

Tiers

Your tier depends on the points you earned in the last 12 months: Silver 0 to 299, Gold 300 to 999, Platinum 1,000 or more.
Your tier updates automatically. It can go down when purchases are returned, when points are corrected, or when points earned more than 12 months ago stop counting.
Spending points on vouchers never lowers your tier.
Tiers carry no extra benefits at present.

Vouchers

Before you redeem, the app shows each voucher's value, points cost, minimum spend and expiry date. Some vouchers, such as a welcome gift, cost no points.
You can redeem each voucher once. The points are deducted straight away, and a redemption cannot be cancelled.
Show the voucher's QR code or barcode to the cashier before you pay, or let the cashier enter its code with your mobile number.
A redeemed voucher can be used once, at a participating store, before it expires, even if it is no longer offered in the app. Your purchase must reach the minimum spend, which the cashier checks.
Vouchers cannot be combined with other vouchers on the same purchase, unless the voucher says so. They have no cash value, cannot be sold or exchanged for cash, and no change is given.
If a voucher you paid for with points expires unused, its points come back automatically, usually the night after it expires.

Offers and campaigns

Offers in the app come from Euro Mall or participating stores, and each offer's own conditions apply.
Prize draws, contests and similar campaigns in the app are run by Euro Mall. Each has its own official rules, shown in the app before you take part, stating the number of winners, the entry deadline and the date prizes are awarded. We obtain any approval the law requires. Apple and Google do not sponsor them and are not involved in them in any way.

Fair use

Do not misuse the programme, for example by using someone else's number without permission, using false receipts, exploiting a system error, or deleting and re-joining to claim a welcome gift again.
We may cancel points or vouchers obtained this way. For serious or repeated misuse, we may close the account, which has the same effect as deleting it.
Before we close an account, we will tell you why and give you a chance to respond, unless the law or an urgent security reason prevents this.

Leaving

You can delete your account at any time in the app: Account › Delete account. Deletion is immediate and cannot be undone.
Your remaining points and unused vouchers are cancelled, so use them first. You can join again later with the same number, but your new account starts from zero points.

Changes to the programme or these terms

We may change the programme or these terms only to comply with the law or a decision of a competent authority, to prevent fraud or fix a security problem or error, to add or improve features, to reflect changes in the participating stores, or to change the rewards on offer.
Changes that are better for you, or that do not affect your rights, can apply as soon as we publish them. We announce any change that is worse for you at least 30 days before it takes effect, with a notice on the Home screen of the app and at euromalljo.com/terms, unless the law requires it to apply sooner.
Apart from ending the programme (below), a change never takes away points you have already earned or vouchers you have already redeemed, and never applies to purchases made before it takes effect. If you don't accept a change, you can use your points and leave before it takes effect.
If we end the programme, we will tell you at least 60 days before the end date, with a notice on the Home screen of the app and at euromalljo.com. Points and vouchers not used by the end date are cancelled.
The current terms are always in the app and at euromalljo.com/terms.

Our responsibility

We run the programme with reasonable care, but cannot promise the app will always be available or free of errors.
Participating stores remain responsible for the goods and services they sell, including returns and warranties.
To the extent Jordanian law allows, we are not responsible for losses caused by events beyond our reasonable control, or by your sharing your sign-in code.
Nothing in these terms limits your rights under Jordanian law, including the Consumer Protection Law No. 7 of 2017.

Other terms that apply

The terms of the app store you download the app from apply to that download. On iPhone, Apple's standard licence agreement for apps (EULA) also applies.
The Directions button for a branch opens Apple Maps or Google Maps, which have their own terms.

Questions and complaints

Use Contact us in the app, email support@euromalljo.com, call +962 78 524 5668 or visit Euro Mall customer service at one of our branches.
You can also complain to the Consumer Protection Directorate at the Ministry of Industry, Trade and Supply.

Law and language

These terms are governed by the laws of the Hashemite Kingdom of Jordan. Any dispute is decided by the competent courts of the Hashemite Kingdom of Jordan.
These terms are published in Arabic and English. If they differ, the Arabic version prevails.